Privacy Policy

Last Updated: August 2025

1. Introduction

Welcome to dho.ai (“we”, “our”, “us”). We are operated by DarkHorseOne® Limited, a company registered in the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly, in compliance with the UK GDPR, EU GDPR, and other applicable data protection laws.

This Privacy Policy explains what personal data we collect, how we use it, and your rights. By using our services, you agree to this policy.

2. Data We Collect

We may collect the following categories of data:

2.1 Account & Subscription Data

• Full name, email address, contact details
• Billing and payment information (processed via third-party providers, e.g., Stripe/PayPal)
• Login credentials and authentication tokens

2.2 Usage Data

• IP address, browser type, device information
• Log data (access times, actions taken in the platform)
• AI tool usage history (queries, generated content, learning progress)

2.3 Career Services Data (Elite Packages)

• CV, LinkedIn profile, portfolio materials
• Employment history, education details
• Interview recordings, coaching session notes
• SponsorFinder™ preferences and job application history

2.4 Communication Data

• Emails, messages, or calls exchanged with our support and mentors
• Marketing preferences and consent records

3. How We Use Your Data

We process your data for the following purposes:

• To provide access to AI-powered tools and subscription services
• To deliver Elite Career Packages (mentorship, portfolio review, interview practice, SponsorFinder™)
• To process payments and manage subscriptions
• To ensure platform security, fraud detection, and account authentication
• To improve our services and develop new features
• To send service updates, marketing (with consent), and legal notices

4. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

• Contract: To provide services under our Terms of Use
• Consent: For marketing communications and optional data processing
• Legal obligation: For accounting, tax, and compliance purposes
• Legitimate interests: To improve services, prevent abuse, and ensure security

5. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

• Payment processors (Stripe, PayPal, banks)
• Hosting & cloud providers (e.g., AWS, Cloudflare, CDN providers)
• Career service partners & mentors (only with your consent for Elite Packages)
• Legal & regulatory authorities when required by law

6. International Transfers

As a UK-based company, your data may be transferred outside the UK/EEA. When we do so, we ensure safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.

7. Data Retention

• Subscription data: Retained for the duration of your account + 6 years (tax/legal)
• Career package data: Retained for program duration + 2 years (for reference and alumni support)
• Marketing data: Until you withdraw consent
• Usage logs: Typically 12–24 months for security monitoring

8. Your Rights (GDPR/UK GDPR)

You have the right to:

• Access a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (“Right to be Forgotten”)
• Restrict or object to processing
• Data portability (receive a copy in a structured format)
• Withdraw consent at any time (for marketing or optional services)

Requests can be made via privacy@dho.ai.

9. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions
• Analyse website traffic
• Personalise content and recommendations
• Support marketing and advertising (where consent is given)

You can manage cookies via your browser settings or our cookie consent manager.

10. Security Measures

We take reasonable measures to protect your data:

• Encrypted transmission (TLS/HTTPS)
• Encrypted storage of sensitive data (AES-256, PostgreSQL encryption for personal data)
• Access controls and role-based permissions
• Regular security audits and monitoring

11. Children’s Privacy

Our services are not directed to children under 16 years old. If you believe a child has provided data to us, please contact us to delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be published on https://www.dho.ai/privacy-policy with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or complaints, please contact us:

DarkHorseOne® Limited Registered in England & Wales Email: support@darkhorseone.co.uk Website: https://www.dho.ai

If you are not satisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.